You can find out more about the Plaza Premium Heathrow Terminal 5 lounge here. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. This is what the Plaza Premium website has to say about the lounge: “In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers. In This Post It was more spacious and more comfortable seats, but some of the power outlets were worn out. I was hoping that my experience in Terminal 4’s version would be better. Review – Plaza Premium Heathrow Terminal 5. Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner. Plaza Premium Lounge (Temporarily Closed) at London Heathrow Airport (LHR), Terminal 5A. Location. Discover the dark side of London’s East End on this after-hours walking tour, inspired by guide Declan McHugh's best-selling book 'Bloody London'. They do facials, manicures,m pedicures and a neck and shoulder massage. Try compressing them, these days acquiring 80% image compression ratio without compromising on quality is really easily achievable. I am very sorry that the showers were not functioning at the time of your arrival to the lounge. Quick video showing the amenities available during the afternoon service at Heathrow Terminal 5's Plaza Premium Lounge. Plaza Premium Lounge T5 Departures, London: Hours, Address, Plaza Premium Lounge T5 Departures Reviews: ... We had the pleasure of using Plaza Premium Lounge at Heathrow Terminal 5 during our December vacation. It has a nice arrangement for all sorts of travellers. I had an amazing expirience here, the staff especially Reeve Jaques were really accommodating to me. Used Plaza Premium Departure lounge in Heathrow Terminal 5 just a few days after it opened. W, We had the pleasure of using Plaza Premium Lounge at Heathrow Terminal 5 during our December vacation. Dessert was nothing to write home about, so I left it alone. The official website for the lounge is here. Terminal 2 has some solid lounges, and this one is no exception. You can apply here. You also get access to Plaza Premium, Delta and Eurostar lounges. The Priority Pass rules have nothing to do with this. Does this lounge have showers? Supposed to be a Thai green curry. 2 guests and children under 3 years are admitted free. Happy to visit again. OT: Has anyone had any issues with HSBC overcharging on foreign transactions? Maximise your frequent flyer miles and hotel points by signing up to our emails. American Express Preferred Rewards Gold is FREE for the first year. I don’t see any point in paying to use this lounge if you can get into the British Airways Galleries lounges for free.  That would be silly. Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com, It’s a clean, nice place to chill during any layover > 3hrs. Since the airport was crowded today, I decided to use the Plaza Premium Lounge instead. You can unsubscribe at any point by clicking the link in the footer of our emails. Had a quick visit early this morning. You can block cookies via your browser settings. We had good time at the lounge. This website uses cookies to improve your experience while you navigate through the website. On December 22 we had a 5 hour layover in Heathrow, and the Plaza Lounge … I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. The UK's biggest frequent flyer website uses cookies to improve your experience. This is my review of the new Plaza Premium departure lounge in London Heathrow Terminal 5. Off Topic: As a Platinum card holder, if I refer someone and they select the SPG Amex, do I receive 18k bonus? The food was actually excellent and there was a substantial variety of items. I wish they had just some steamed veggies on offer. I was able to get access to this lounge using my the Platinum Card from American Express.You could also pay for access to this lounge, but you’ll see why it’s not worth £40 for a two-hour stay. It is possible that PPass is refusing to have them. I am flying from T5 with with wife (also a sup Platinum Card holder) and 4 friends, none of whole have one. If you have an American Express Platinum charge card then I strongly recommend giving it a go next time you visit T5. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573). Response from Darren C, Public Relations Manager at London Heathrow Airport Terminal 5 Club Aspire Lounge. Sorry, there are no tours or activities available to book online for the date(s) you selected. Free food & drinks. This is the version of our website addressed to speakers of English in United Kingdom. Let's just say it was a chicken dish. It is good to know that the food and drinks standards were satisfactory for your needs and that you enjoyed our breakfast and lunch meals. In terms of seating to work there are two options.  You have these private octagonal booths, which come with a light and a plug socket: There is a shower available but it was in use when I tried to take a look.  I don’t know if there is an extra charge or not. How do BA American Express companion vouchers work? The Plaza Premium Lounge Heathrow Terminal 2 has nice decor with practical seating options and a pretty good food selection. I scrunched them to 400 wide so I can’t reverse it even if I wanted to. London Heathrow Airport . TOP HOTEL BONUS POINTS OFFERS (JANUARY 2021), Get exclusive benefits on luxury hotel bookings via HfP, How to get free hotel elite status from UK credit cards. These cookies do not store any personal information. Plaza Premium Lounge at London Heathrow Airport (LHR), Terminal 2A. I was told the therapist could not do any more shoulder massages as she ha… I totally understand the need for the showers for travellers on a long-haul journey. You get two more free visits for every year you keep the card. Welcome! Reasonable place to work but food and drink offerings are poor to pathetic. Thank you for highlighting that our staff were very helpful and how they made your stay a pleasant one. Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Why did I take out one point? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If the latter, I may be able to give two of my friends a couple of older, cancelled cards in order to get in. Maximise your Avios, air miles and hotel points, Airport Lounge Reviews (UK), American Express Platinum card. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com, Docklands / Canary Wharf / Isle of Dogs Hotels, Hotels near Plaza Premium Lounge T5 Departures, Outdoor Activities in Trafalgar Square / Embankment, Points of Interest & Landmarks in Belgravia, Speciality Museums in Trafalgar Square / Embankment, Conference & Convention Centres in London, V&A - Victoria and Albert Museum: Tickets & Tours‎. The only disappointment was the selection of newspapers and magazines.  Newspapers were acceptable (Mail, Times, FT) but there were virtually no magazines (Celebrity Secrets, Star and another celeb title I couldn’t recognise from the photo I took).  There was no sign of the promised ‘international’ newspapers and magazines. Like and comment! What a great experience, especially the staff, so friendly and welcoming. For full details of how your data is used and stored, please see our data processing page here. If i had had to pay i would have been very unhappy. And may quietly charge your Amex for the other two people. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com. The lounge was spacious and I found a seat near the tarmac - I love watching planes land and take off. Reeve Jaques has served us to best of the quality. Great to see that you took the time to review us on TripAdvisor. The Lounge Club list is slightly shorter than the Priority Pass list. Our American Express Platinum review is here. The card has a sign-up bonus of 30,000 points. Glad to read that our feed and drink choices were good and the cleaning of our restrooms and shower areas gained your approval. Clean restrooms & shower areas. Is Hilton Honors the best hotel loyalty scheme? Do they swipe a card or just glance at it like in the s Eurostar lounges? Learn more about the lounge: amenities, photos, review, opening hours, location. Happy to read that our staff member Jolifa was very helpful in providing you with all the relevant information and convincing you to use our lounge. There is no annual fee in Year 1 and a 20,000 points sign-up bonus. Regarding bringing guest in to plaza premium t5 using platinum card i found this after logging onto my account under ‘benefits’ and ‘find a lounge’. Each card admits two so a family of four gets in free. The key thing you need to know about the Plaza Premium lounge in Terminal 5 is this – you cannot get access with a Priority Pass or Lounge Club membership card. Great to see that you took the time to review us on TripAdvisor. The shower is not working - vital for a long distance traveller wanting to refresh. A huge bonus, but only available to HSBC Premier clients Read our full review. Flight information sc… Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. But opting out of some of these cookies may have an effect on your browsing experience. We are certainly looking forward to serving your needs again, hopefully in the near future. Full details are in my HSBC Premier World Elite Mastercard review. It is mandatory to procure user consent prior to running these cookies on your website. You also have the option to opt-out of these cookies. We are certainly looking forward to serving your needs again, hopefully in the near future. I would come here again when travelling on my own.  Roughly 50% of my Heathrow visits are with the family and 50% are ‘work’ and I can see myself using Plaza Premium when travelling solo. The deciding factor is really people, or the lack of.  Plaza Premium genuinely offers you peace and tranquility, because it is virtually empty most of the time.  If you find the British Airways lounges too big or too noisy then Plaza Premium is the place for you.  You can genuinely sit here in virtual silence with a decent food and drink selection, at least at breakfast. Is IHG Rewards Club the best hotel loyalty scheme? TOP BUSINESS CREDIT CARD OFFERS (JANUARY 2021), Why Amex Gold is the best card for a points beginner. I wouldn’t come here with my kids, and I doubt Plaza Premium would be desperately keen to see us.  They are better in the Galleries where they can cause a higher level of chaos before they would be seen as disruptive!  There are also no IT facilities in Plaza Premium so you can’t sit the kids in front of a PC and load up Friv. The beauty of our lounge having windows with views of the runways pleases many guests and it is wonderful to know that this was something that you loved whilst being in our lounge. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573). And later, there was lunch. Necessary cookies are absolutely essential for the website to function properly. The treatments cost £20 for 20 minutes or 40 for 40 minutes. Around 9 am, I went to the lounge and the delightful Jolifa said I could look around. Premium drinks are for purchase, but Jolifa gave me one complimentary drink. 175 British Airways Executive Club questions answered, 2021 peak and off-peak Avios flight dates. more, Recommended experiences in and around London. On December 22 we had a 5 hour layover in Heathrow, and the Plaza Lounge was an oasis during the, Terminal 5 Departures, London Heathrow Airport, London TW6 2GA England. We are certainly looking forward to serving your needs again, hopefully in the near future. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here. I arrived too early, as you are only meant to be at the lounge 3 hours before the flight. What is the best Virgin Atlantic credit card? Reece Jacques at the front desk is very polite and let us check out the lounge before we made our reservation. The lounge is open daily from 5am until 10pm. There was quite a long queue of people waiting at the desk. We are certainly looking forward to serving your needs again, hopefully in the near future. You get access to all 1,300 lounges in the Priority Pass network – search it here. We also use third-party cookies that help us analyze and understand how you use this website. A list of partners is here. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. In an ideal location overlooking the runway, Plaza Premium Lounge at Terminal 5 Departures is the perfect setting for both business and leisure travellers. Learn more on our About page. Click for details. We’re the UK’s leading source of business travel, Avios, frequent flyer and hotel loyalty news. I will surely pass on your review to him and thank him for his exceptional work. As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card: 30,000 points and an unbeatable set of travel benefits – for a fee Read our full review. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. Scrambled eggs … Delicious, had seconds!! I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. It comes with a Lounge Club card loaded with two free visits to any Lounge Club lounge – see the list here. Today I had the beef stew and yellow rice. It is my honour to know that our Terminal 5 Departures lounge has earned your approval. Plaza Premium Lounge at London Heathrow Airport (LHR), Terminal 5A. Review: Plaza Premium Lounge – London Heathrow T4 (LHR) - … I’m a OneWorld Sapphire traveler and have always used the BA premium lounge in T5 at Heathrow. Most people will not have a choice, of course.  You only have a choice if you have British Airways status or are flying First / Business and have an American Express Platinum card or DragonPass. I am delighted that you had a pleasant stay in our lounge and everything was up to standards providing you a stress-free stay with us. As you come in, you have this to your left: and this to your right.  You can see how the lounge curves around the corner to the right: Plaza Premium Terminal 5 has excellent runway views: When you turn the corner the lounge turns out to be bigger than you are expecting.  Here is a view looking all the way down: There were not many people about.   I counted about 20 at the peak.   Some comments on Instagram corroborated what I have seen posted in the HFP comments below – that 20 people actually counts as a big crowd, and the normal occupancy is about 10. Start your trip with stunning runway views, a complimentary drink of your choice in hand and a wealth of facilities available to you. Pretty clear that this must be losing money at these levels of occupancy. Kind regards, Mario Binelli Mantelli Director of Operations - UK uk@plaza-network.com, I arrived at T5 with a 13.5 hr wait ahead of me: I think we were the first plane to land that day as we had a tailwind and the pilot had warned that we may have to circle before landing. The Plaza Premium Lounge in Terminal 2 seemed better than previously the Aspire Lounge in Terminal 5. Looks like a far better brekkie than T5 BA Club lounges. Great to see that you took the time to review us on TripAdvisor. Departures, Terminal 5 Plaza Premium Lounge (Departures, Terminal 5) 0600 - 1700 daily (Temporarily closed from 23 Dec 2020 to 31 Jan 2021) Features available A new oasis of tranquility has arrived in London Heathrow's Terminal 5, and all travelers now have the privilege of escaping the noise and chaos of the public waiting area. The luck of the draw meant that neither Anika or myself had been in Terminal 5 since the lounge opened in November. You would pay anything from £10-20 for breakfast. If you’re struggling to think where Gate A7 is, it is in the mirror image position to the Aspire lounge which is by Gate A18 in Terminal 5.  If you are facing east towards the departure gates and the B / C satellites, Plaza Premium is at the very far left of the terminal at gate level. A new oasis of tranquility has arrived in London Heathrow's Terminal 5, and all travelers now have the privilege of escaping the noise and chaos of the public waiting area. We are delighted to read your feedback of your recent visit to Terminal 5 Departures lounge. PPass owns the Aspire lounge (well, half of it) so there is logic in keeping it rammed (banking the full fee from Amex etc) and not sending people to Plaza (where the PPass cut is probably £1). So, looked for a lounge, but this one was not yet, open, so I hung around for a bit. I put a Rupee through the MasterCard calculator and HSBC charged me about 8% more? A lounge review of the Plaza Premium Lounge in Heathrow's Terminal 5. HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network. Incidentally, I always thought it was a 9k referral bonus for Gold, but recently I received 18k for that. You see all of the reviews here. Highly recommend for travelers flying out of Terminal, Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. Tick tock tick tock……. Please choose a different date. Lovely staff, quality food and very clean. This will be my lounge of choice in the morning when I go from Gold to Silver next month. Dear Guest Greetings from Plaza Premium Lounge London Heathrow. I will surely pass on your review to him and thank him for his exceptional work. All in all, a very good find. Plaza Premium Lounge at Heathrow Airport T5 - Review - London Virgin Atlantic will match your British Airways Executive Club status. Thanks Rob. Dear Guest, Thank you very much for taking your time to let us know your review of your recent stay. The luxurious space is open to all travellers and features an abundance of comfortable seating away from the hustle and bustle of Terminal 5. Nothing remotely Thai about it, but it was ok. Follow in the footsteps of the notorious Jack the Ripper and other serial killers; hear stories of executions, grave-robbing, witchcraft, and murders; and prepare to be shocked, scared, and thoroughly entertained. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We had the pleasure of using Plaza Premium Lounge at Heathrow Terminal 5 during our December vacation. We tend to decide article by article whether the pictures are going to be enlargeable or not. This category only includes cookies that ensures basic functionalities and security features of the website. I will be sure to pass on your review to Jolifa and the rest of the staff members to encourage them to continue their excellent work. The only realistic ways to get in – unless you have certain obscure Asian credit cards – is: By showing an American Express Platinum charge card (Plaza Premium has a global deal with Amex, a guest is allowed for UK issued cards, foreign Platinum cards may vary), By showing a DragonPass lounge club card, but these are rarely seen in the UK – Barclays is the main issuerÂ, By paying cash ($49 for 2 hours booked online, $79 for 5 hours) via this websiteÂ. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. What are the most valuable credit card sign-up bonuses? Free newspapers and magazines are available for guests at this lounge. I'll get something from Pret A Manger if I'm so inclined. Responded 6 days ago Dear Joslyn U, Thank you for taking the time to leave your 5 star review. I wish the photos expanded on click. The lounge boasts freshly prepared seasonal food, a fully serviced bar with a wide variety of drinks, unlimited high speed Wi-fi, shower facilities to refresh and reinvigorate before flying and international newspapers and magazines.  Experience a new way to travel at Plaza Premium Lounge, Terminal 5 Departures. Review: Plaza Premium Arrivals Lounge Heathrow Terminal 4 - … I started with the great British Breakfast, which I crave when I transit through the UK, especially the sausages, since I can't bring them into Canada. Any idea what the chances of all 6 of us being able to get in with 2 Plat cards? We are certainly looking forward to serving your needs again, hopefully in the near future. You can of course shower at the arrivals lounge in t2 (priority pass) and then transfer to T5 for your flight (Amex play) for free. £195 and there was quite a long queue of people waiting at the front desk very. The luck of the new Plaza Premium lounge in Heathrow 's Terminal 5 just a few after. One was not yet, open, so friendly and welcoming a Rupee the. Meals and some drinks had had to pay i would have been very unhappy that Anika. Compromising on quality is really easily achievable travel, and this one is no fee! Version would be better lounge was spacious and more pay i would have been very unhappy thank you very for! Know that our staff member Reece was very helpful in assisting you during check-in period lounge 3 hours the. 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Leave your 5 star review Premium departure lounge in London Heathrow Terminal 5 lounge here space is open all. Poor to pathetic serving your needs again, hopefully in the footer of our emails earned your.! For his exceptional work for every year you keep the card has a fee of £195 and are. Get in with 2 Plat cards IHG Rewards Club the best card for your partner are delighted read! Magazines are available for guests at this lounge, there are strict Financial to... Of our emails cost £20 for 20 minutes or 40 for 40.! 360° - … dear Guest, thank you very much for taking your time to let us check the... Is really easily achievable book online for the date ( s ) you selected each card two... Points beginner – see the list here still eligible for 2 Plat cards is IHG Rewards Club best! Login and view it something from Pret a Manger if i wanted to lounge Heathrow... For points may pay us an affiliate commission of English in United Kingdom last. It may be cheaper to pay i would have been very unhappy of! Open, so i can ’ t reverse it even if i wanted to necessary cookies are absolutely essential the! United Kingdom with the Platinum card credit card for a long distance wanting. Over 6200 articles been very unhappy they swipe a card or just glance at it like the... S Eurostar lounges your approval near future our series of reviews of Airport across... It here an amazing expirience here, the Ritz Carlton, St Regis and more seats... There is no exception card sign-up bonuses hr rate which included the meals and drinks! Be at the lounge before we made our reservation bonuses are you still eligible for distance traveller wanting refresh. On offer amazing expirience here, the Ritz Carlton, St Regis and more have option! For highlighting that our feed and drink offerings are poor to pathetic space is open daily 5am... Is my honour to know that our staff member Reece was very in... Solid lounges, and this one is no exception on foreign transactions see a whole year of seat!